At www.pull.vn data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this privacy policy to learn more about our information gathering and dissemination practices.
This Privacy Policy explains how we gather personal information, classified as mandatory or optional as part of the normal operation of our services; and use, disclose and protect such information through the website. This detailed privacy policy enables you to take informed decisions in dealings with us. Our parent, subsidiaries and joint ventures operate under similar privacy practices subject to the requirements of applicable law.
By availing our services you acknowledge your acceptance of the terms of this Privacy Policy, expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and that any personal information provided by you through us is provided under a lawful contract. This Privacy Policy is incorporated into and subject to the terms of the User Agreement and/or all other policies and agreements published on the website.
We are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use our services and recommend your friends and family to participate in dealing with us. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.
Data Collection and Use
In order to function, the app will collect your name, email address, your Facebook Page list and its data which include data such as your lead ads . The information that we request will be retained by us and used as described in this privacy policy.
Your data is stored on our server as long as your subscription is active. When an active subscription is no longer available. We have the right to remove your data automatically from our database after 60 days. In case you want to stop using our service and remove all data completely, please let us know. We will fulfill your request within 24 hours.
For a better experience and statistical, the app does use third party services that may collect information used to identify you. These third party services may collect information such as your device Internet Protocol (“IP”) address, device name, operating system version, the time and date of your use of our app, and other statistics.
Rights Of The Data Subject
The company aims to take reasonable steps to enable you to correct, amend, delete, or limit the use of your personal data. The company wants to ensure that you are fully aware of your data protection rights. Every user is entitled to the following:
- The right to access: You have the right to request copies of your data from our company.
- The right to rectification: You have the right to request our company to correct any information you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete.
- The right to erasure: You have the right to request our company to erase your data under certain conditions.
- The right to restrict processing: You have the right to request our company to restrict the processing of your personal data under certain conditions.
- The right to object to processing: You have the right to object to our company’s processing of your data under certain conditions.
- The right to data portability: You have the right to request our company to transfer the data that we have collected to another organization or directly to you under certain conditions.
Platform-Specific Data Collection and Processing
PULL.VN integrates with various famous platforms to improve conversations management and services delivery. Here are how we handle data from these platforms:
TikTok Data Collection and Processing
Data Access via TikTok API:
PULL.VN accesses user interaction data, including comments, likes, shares, and engagement metrics, via the TikTok API. This data is used solely to provide services to our customers.
Real-Time Data via Webhooks:
PULL.VN receives real-time data notifications from TikTok webhooks for specific events, such as new comments or interactions.
Data Processing:
The data received is processed for enhancing user experience, tracking engagement, and generating reports. Only authorized data is collected.
Data Storage:
TikTok data is securely stored on PULL.VN’s private servers, with encryption in place for both transit and at rest.
Facebook and Instagram Data Collection and Processing
The app will need following permissions from your Facebook account to function normally. You will be prompted to ask for these permissions upon first login to our app. The app will not work correctly without any required permission
- pages_show_list, pages_read_engagement, pages_manage_metadata, pages_manage_ads: to retrieve the list and access token of Pages that you administrates
- read_page_mailboxes*, pages_messaging*: to read, receive and reply to Pages’ messages
- leads_retrieval: to retrieve and read all information captured by a lead ads form associated
- business_management: to read and write with the Business Manager API
- ads_management: to manage your ads
In case any user wants to remove the PULL.VN Connect access from their Facebook account, they can simply do from the Facebook Apps and websites security setting page.
Google Data Collection and Processing
Our application complies with the Google API Services User Data Policy, including the Limited Use requirements. Your privacy is important to us, and we ensure that any use and transfer of information received from Google APIs will adhere strictly to these policies. For more details, please refer to the Google API Services User Data Policy .
We do not transfer or disclose your information to third parties for purposes other than the ones provided
We will not sell your data to third parties, we use it to fulfill the purpose you requested.
Link to privacy policy of third party service providers used by the app
In case any user wants to remove the PULL.VN Connect access from their Google account, they can simply do so from the Google security settings page.
Telegram and WhatsApp Data Collection and Processing
Data Access via Telegram and WhatsApp APIs:
PULL.VN collects message data, interaction logs, and user information via the Telegram and WhatsApp APIs to manage messaging workflows.
Data Processing:
Messages are processed for conversation management, automated responses, and integration with customer support systems.
Data Storage:
Telegram and WhatsApp data are encrypted and securely stored on PULL.VN’s private servers.
Shopee Data Collection and Processing
Data Access via Shopee API:
PULL.VN collects order data, customer inquiries, and other transactional information via the Shopee API.
Data Processing:
The collected data is processed for customer support, order management, and performance analytics.
Data Storage:
Shopee data is stored securely with encryption, both in transit and at rest, on PULL.VN’s private servers.
Zalo Data Collection and Processing
Data Access via Zalo API:
PULL.VN’ collects message and interaction data via the Zalo API to manage customer communication through the Zalo platform.
Data Processing:
Data is processed for responding to user inquiries, managing conversations, and generating customer insights.
Data Storage:
Zalo data is securely stored and encrypted on PULL.VN”s servers.
LinkedIn Data Collection and Processing
Our website includes social media features, such as the Linkedin button. This Feature may collect your IP address, which page you are visiting on our website, and may set Cookies to enable the Feature to function properly. Your interactions with this feature are governed by the privacy policy of the company providing it. See the LinkedIn Privacy Policy here https://www.linkedin.com/legal/privacy-policy.
Cookies and Other Tracking Technology
We use cookies, web beacons, pixels, or other tracking technology on the Site and in the Services to provide functionality, personalize your experience and recognize you across services or devices. This information includes IP addresses, location, device type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, click data, device-identifying data.
We may combine this automatically collected information with other information that you provide us through other channels. When you interact with our social media sites, the social media platform automatically collects information and provides it to us.
Security
We value your trust in providing us your data, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links To Third Party Website
Our website contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other websites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.
Children’s Privacy
Our services are available only to persons who can form a legally binding contract with us as per the applicable laws. Protecting the privacy of young children is especially important. Thus, we do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, please do not attempt to register for the Service or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal information for listing any service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our practices relating to the website, or your dealings with us, please contact the Privacy Team at: [email protected].
Should you wish to report a complaint or if you feel that our Company has not addressed your concern satisfactorily, you may contact the Information Commissioner’s Office: [email protected]. us.
Last Updated: 27 Mar 2025
